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Multi-Factor Authentication First Time Setup
MFA - Duo Mobile App Guide First Time Setup for Smartphone or Tablet
- Open a browser on a device other than the smartphone/tablet you are trying to register.
- Navigate to https://email.lasierra.edu. When prompted, authenticate with your La Sierra Credential and password.
- Click the Start setup button.
- Select Mobile Phone then press Continue.
- Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.
- Select the type of phone that the number is associated with and press Continue.
- If you do not have the Duo app installed, Download it for your device:
- iOS/iPhone: Download the Duo Mobile App from the App Store.
- Android: Download the Duo Mobile App from the Google Play Store.
Otherwise, select "I have Duo Mobile installed".
- Configure the Duo App on your mobile device and finish adding the device in MFA Portal:
- Open the Duo App on your phone.
Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted. - In the MFA Portal, click I have Duo Mobile installed.
- Open the Duo App on your phone.
- In the Duo App on your device, tap the plus sign button in the top right.
- Using your device, scan the QR code on the screen in the MFA Portal and click Continue.
- You will see the following screen in your browser if your first device registration is successful, and your mobile phone should return to the Duo home screen. Click Continue.
- You will see the My Settings & Devices page
- Set Default Device to be the device you would like to be contacted on when logging in.
Contact IT
Office Hours
Monday - Thursday
8:00 a.m. - 5:00 p.m.
Friday
8:00 a.m. - 12:00 p.m.
Office Location
- IT Modular/Annex
- Ambs Hall